The Data Analytics Blog

Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.

How Machine Learning Is Helping Call Centres Improve Their CX

The call centre world, unsurprisingly, ranks as one of the highest adopters of data analytics platforms year on year. This is largely due to the invaluable insights we gain through the analysis of thousands of calls received each day by the typical call centre. With speed being of the essence in making the right decision at the right time for each caller many call centres are turning to machine learning to automate their data analysis and make crucial customer experience decisions within seconds.

AI And The South African Workforce: A Balancing Act

Recently, South Africa was faced with the threat of the biggest banking strike in our country’s history, driven by the job cuts as a result of increasing automation.

Africa’s Calling: Contact Centre Conference And Expo

This month, we are excited to be attending the Contact Centre Management Group (CCMG) Contact Centre Conference and Expo at the Gallagher Convention Centre in Midrand.

How Machine Learning Is Transforming Medicine

At Principa, we are passionate about new ideas and product development.  20% of our revenue is ploughed back into innovation.  One of our key areas of focus is machine learning where we have built machine learning solutions in both collections and the customer acquisition space.  While our focus is primarily on credit risk and customer engagement, we are always interested in how machine learning has gained traction in other industries.

Welcom Digital And Principa Announce Partnership To Create End-To-End Credit Management Solutions

Cape Town, South Africa – Welcom Digital, a UK company specialising in Loans management software, and Principa, a South African data analytics company, are delighted to announce a new strategic reseller partnership that includes the resale of Welcom Digital’s Award winning Loan Management product Financier™ to the South African market and reciprocally, Welcom Digital will market Principa’s specialised credit risk software solutions to the UK market.  

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