The Data Analytics Blog

Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.

How chat is revolutionising the digital onboarding experience

Principa’s onboarding chatbot solution; Atura allows lenders to engage a customer effectively through an application process while accessing necessary data and decisioning calls using Principa’s SmartSuite software. The digital revolution “Digital” has been a financial services buzz-word for some time. Most South African lenders Principa works with have been working hard to adapt to a digital existence for several years. Some have been successful, others are still working on the challenge - and most have only partially adapted.

How to choose the correct collections chatbot

Principa has a wealth of experience in building and deploying chatbots for the financial services industry. Our custom-built solution is flexible and fully customisable which allows your bot to assume your brand’s persona. We can also seamlessly integrate with existing systems. Click here to find out more. 

Model validation and adjustment

The time is NOW for model validation and adjustment. One of the major premises used in credit scoring is that “the future is like the past”. It’s usually a rational assumption and gives us a reasonable platform on which to build scorecards whether they be application scorecards, behavioural scores, collection scores or financial models. That is reasonable until something unprecedented comes along. You can read about this black swan event in our previous two blogs here and here.

Payment holidays – what did everyone do?

Payment holidays have been used throughout South Africa and around the world to help alleviate the economic stress during the COVID-19 lockdown. In this blog we look at some of the steps taken internationally and by some of South Africa’s major lenders (specifically in the consumer space).

Psychometrics in credit originations

If 2020 was not hit by the COVID-19 global pandemic, many were touting 2020 as the year of alternative data. In the credit assessment world, data has typically incorporated demographic data and credit bureau data (where available), but now we are seeing alternative data playing more of a role namely in cellular behavioural data and psychometrics.

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