Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.
As a data analytics company, we write about data analytics frequently: but less so on the cloud. However, as software product experts, one of our blogs on a cloud-related topic was so popular this year, we would feel terrible if you were to miss it, and so have decided to add together our data analytics and cloud topics together in this roundup.
This year, we wrote about machine learning (ML) and artificial intelligence (AI) mostly in the context of chatbots. That’s because we have a brand new relationship with NML as an Atura, AI Chatbot for Financial Services reseller. You can read more about our partnership, here. We’ve also written a very interesting blog regarding machine learning in medicine, which you shouldn’t miss, so we’ve included it in this roundup.
It’s that time of the year again: our annual roundup of top blogs! As always, we’ll be posting a series of lists of our most popular, and not-to be missed blogs grouped into our favourite topics. We’re starting with the top blogs which focus on collections and call centre topics. So without further ado, here are our top five debt collection and call centre blogs of 2019:
The current credit environment can be characterised as one of intense competition for customers, with organisations often taking additional risk to grow credit portfolios. Consumers are becoming increasingly aware of their “value” and changing their expectations of how an organisation should treat them.
Recently Principa announced their partnership with UK-based Welcom Digital. Welcom Digital’s platform Financier is one of the leading account processing platforms. Principa is now the sales and delivery partner in South Africa for Financier. We speak to Principa’s Eric Hay – a technical specialist with over 25 years’ experience with credit systems include account processing systems – who has been now appointed technical delivery head for Financier.