Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.
As Debt Collection and Recovery experts, we are given the opportunity to attend and present at industry conferences and events. We find the conferences incredibly valuable in helping us stay up to date, as well as challenging us to remain innovative.
According to this article by Frederick F. Reichheld in the Harvard Business Review, the average company loses about half its customers in a five-year period. When customers see a loss of value, they churn. The ultimate goal of a great loyalty strategy is to increase the perception of your solution’s value in the eyes of your customer, exactly when you need to. To achieve that, you need to be able to predict churn, many in the industry turn to leading (or lagging) indicators to indicate where efforts need to be focused.
“We must develop a comprehensive and globally shared view of how technology is affecting our lives and reshaping our economic, social, cultural, and human environments. There has never been a time of greater promise, or greater peril.” - Klaus Schwab, Founder and Executive Chairman, World Economic Forum (Click to Tweet!)
As a debt collection professional, there’s no doubt that you occasionally feel like you are out in the trenches. The nature of the industry is ever changing, as are the laws and regulations. And you need to stay on top of new technology and trends.
A Deep Learning IndabaX is a locally-organised, one-day Indaba that helps spread knowledge and builds capacity in machine learning. It's a way to experiment with how we can strengthen our machine learning community, and allow more people to contribute to the conversation.
A year ago, I published an article about motivated reasoning and how that can damage the data analytics process. It is part of a blog series on cognitive biases and logical fallacies that data analysts should avoid. Today I’d like to extend this conversation into a topical matter: p-hacking, also known as data fishing.
Whilst the journey to International Financial Reporting Standard 9 (IFRS 9) compliance has come at quite a cost to many credit-granting businesses, many are using the in-depth analytical exercise as an opportunity to make more informed decisions in their business. (Click to Tweet!)
Business Rules Management Systems (BRMS's) are the Swiss-army knives of business software. Despite this, very few companies we work with are getting the most out of their decision engines. In this blog, we explore how BRMSs are used across the customer lifecycle.