The Data Analytics Blog

Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.

The Difference Between A Live Chat and A Chatbot

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Belinda Oldewage

Belinda Oldewage

I'm a seasoned consultant with 23 years of experience solving my clients’ problems in the financial services, insurance, banking and technology industries. I'm currently focusing on assisting South African contact centres to enhance their strategy and increase their revenue through innovative data-driven solutions. If you'd like to work together, connect with me on LinkedIn.

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The Difference Between A Live Chat and A Chatbot

Most websites or apps lately have a chat function, whether that be an AI-powered chatbot or a live chat function. But many people (and some businesses) don’t know the difference between the two and aren’t sure when they are talking to (or have installed) a bot or an agent.

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