Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.
Principa’s Cash Vs Credit offering uses advanced analytics to help retailers answer a variety of questions. We have undergone such projects for many of South Africa’s leading retailers, and this case study describes the methodology Principa utilises to help retailers in the fashion industry.
In a collections environment, an agent needs to follow up with numerous customers on their outstanding credit and the more distinct information the agent has on each customer, the better the agent will understand who they are interacting with and what the opportunities, risks and expectation of the collections call with the client are.
Effective communication helps us better understand and connect with those around us. It allows us to build trust and respect, and to foster good, long-lasting relationships. Imagine having this ability to connect with every customer (or potential customer) you interact with through communication that addresses their motivators and desires. In this blog post, I take a brief look at ‘customer segmentation’ and how it can foster the type of communication that leads to greater customer retention and conversion rates.