Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.
What is Atura? Atura is a powerful artificial intelligence chat solution that uses cloud technology to deliver the right answers to your customers via any device, albeit mobile, desktop or tablet. Built on the Microsoft Azure technology stack, Atura uses its advanced algorithms and machine learning techniques to correctly understand your customer request and then deliver the correct response. In the event that the AI doesn’t understand the customer request, the entire messaging conversation can be seamlessly redirected to a physical agent to further respond to your customer. The result: a fluent and seamless customer experience!
What is Prosperity? Prosperity for Collections Predictions is our operational collections predictor to accurately predict collections results ad identify remedial areas, for Debt Collection Agencies, Retail Credit Lenders and Specialised Lenders.
What is Agent X? Agent X is a call centre virtual assistant that not only guides and supports agents during calls, but motivates and inspires high performance via an engaging, dynamic and intuitive interface.
We are approaching a time of the year when planning for 2020 takes centre stage. As such it is important to look back and asses the channels that have been used across contact centres and determine their effectiveness. At the same time, it is important to look ahead at the trends and customer behaviour which can help lead to better customer interactions and satisfaction.
South Africa is currently the only country that has implemented an Early Debit Order (EDO) collection system. Our EDO system consists of both the AEDO (Authenticated Early Debit Order) and NAEDO (Non Authenticated Early Debit Order) payment streams and has been in use since 2006 to create a fair playing field for both businesses and consumers.