In today’s world, running a call centre is more difficult than ever before, with customers demanding a high level of service and a great experience at every touch point.

Today, more than ever before, customer service is the most important aspect of your business. With all your competitor’s that your clients can choose from, you need to offer the best experience and service to keep your customers happy – and to keep them as customers.

Introducing our new generation of Principa characters, alive in a world of wonder far beyond the normal imagination, where anything is possible with data.

We have released a new eBook titled Truth Seeker: a guide to avoiding logical fallacies and cognitive biases in data science.

We’ve recently partnered with Atura to bring a world-class chatbot to the credit and collections industry – and we’re very excited! Your business is likely already considering a chatbot, and if not: you’ve likely got it on your agenda for this year. We’ve written recently about some powerful statistics on chatbots that you need to know, but in this article, we’ll detail some of the benefits of chatbots and why they are so important for your business in 2019.