The Data Analytics Blog

Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.

Principa Marketing Team

Recent Posts:

How Machine Learning Is Helping Call Centres Improve Their CX

The call centre world, unsurprisingly, ranks as one of the highest adopters of data analytics platforms year on year. This is largely due to the invaluable insights we gain through the analysis of thousands of calls received each day by the typical call centre. With speed being of the essence in making the right decision at the right time for each caller many call centres are turning to machine learning to automate their data analysis and make crucial customer experience decisions within seconds.

15 Vital Call Centre Statistics You Need To Know In 2019

In today’s world, running a call centre is more difficult than ever before, with customers demanding a high level of service and a great experience at every touch point.

15 Vital Customer Service Statistics You Need To Know In 2019

Today, more than ever before, customer service is the most important aspect of your business. With all your competitor’s that your clients can choose from, you need to offer the best experience and service to keep your customers happy – and to keep them as customers.

Principa's New Generation Of Characters

Introducing our new generation of Principa characters, alive in a world of wonder far beyond the normal imagination, where anything is possible with data.

Truth Seeker: How To Avoid Logical Fallacies And Cognitive Biases In Data Science

We have released a new eBook titled Truth Seeker: a guide to avoiding logical fallacies and cognitive biases in data science.

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