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Collections Analytics: The Why and How

June 21, 2020 at 4:24 PM

As most of you may know by now, we are currently busy with a series of Q&A videos, so please feel free to send us your credit lifecycle related questions, or any questions relating to our products or services.

In today’s video, we look at a question from Justin May: “Hi Perry, what are the main advantages of investing in predictive modelling, especially preferred instalment models, and how would you operationalise these models to be used within a call centre?

In order to answer Justin’s question, we are going to answer the following questions:

  1. Is there a need for such an analytical model? And …
  2. How would I operationalise the outcome of such a model?

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Perry de Jager
Perry de Jager
Perry has been involved in Collections and Recoveries for the past 12 years, spending time in different market segments ranging from law firms to investment companies. At Principa, Perry has worked on extended projects within both South Africa and the Middle East with some of the largest financial organisation, providing on-site consulting within the collections and recoveries space covering strategy, process, people and technology.

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