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Exploring Business Led Customer Experience At The 7th Annual CEM Africa Summit

July 16, 2018 at 8:06 AM

This year, we’re looking forward to adding a new conference to our calendar, as we head to the Customer Experience Management Africa Summit. This two-day summit is taking place on the 1st and 2nd of August at the Cape Town International Convention Centre.

What to look forward to

CEM Africa is a meeting place for CX professionals and innovative CX solution providers. The show takes place on the 1-2 August 2018 at the CTICC in Cape Town, where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa. The event will provide a platform for like-minded CX professionals to showcase their industry knowledge as well as solutions to better the customer’s perception of the brand.

The agenda will consist of four main sessions:

  1. Driving Customer Emotions
  2. Calculating Experiences
  3. Extracting Value from Data
  4. Outside-In CX

Each session includes keynotes from great speakers, panel discussions and workshop sessions focussed on the session’s theme. The event also includes various networking opportunities and product and brand exhibitions.

Where you’ll see Principa

We’ll be joining the sessions to learn from the great leaders who’ll be speaking, but we’re also joining as sponsor and exhibitor.

We’ll be at booth 8, so be sure to stop by and chat to one of our consultants to find out more about our customer experience products!

To find out more and to register, visit the website here.

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