The Data Analytics Blog

Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.

All Posts

IT Community Hears About Our Prediction For A SA Victory Over Scotland

October 1, 2015 at 10:38 AM

principa-coverage-itweb-business-intelligence-rugby-predictions

The South African IT community read about our use of machine learning and predictive analytics to predict a victory for South Africa over Scotland in this weekend's Rugby World Cup match between the two teams. Read more here.

Using machine learning in business - download guide 

Latest Posts

The Top 6 Ways To Improve Motivation Levels In A Call Centre

Staff motivation levels are an important factor in every business, but even more so in a client or prospect facing environment such as a call centre. If your call centre agents are motivated, you can expect them to remain an employee for a longer period of time, reducing staff turnover. This not only saves you a lot of resources for recruiting, but also for training.

The Difference Between A Live Chat and A Chatbot

Most websites or apps lately have a chat function, whether that be a chatbot or a live chat function. But many people (and some businesses) don’t know the difference between the two and aren’t sure when they are talking to (or have installed) a bot or an agent.

How To Get Started With Machine Learning

The benefits have been recounted many times, but now that Machine Learning has the business world’s attention, how does one get started?  Moving into the machine learning space can be somewhat daunting, but we hope this blog post provides some guidance that you will find helpful.