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Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.

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John Robbie Of Talk 702 Chats With Us About Our RWC Predictions For The Semi-Finals

October 23, 2015 at 9:30 AM

John Robbie Talsk about machine learning

Here's a quick catch-up we had this morning with John Robbie of Talk 702 to provide his listeners with our machine learning predictions for this weekend's Rugby World Cup semi-finals matches between New Zealand and South Africa and between Australia and Argentina. Listen here to our predictions for the semi-finals.

Using machine learning in business - download guide

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Why A New Account Processing System Should Be A Priority For 2020

Recently Principa announced their partnership with UK-based Welcom Digital. Welcom Digital’s platform Financier is one of the leading account processing platforms. Principa is now the sales and delivery partner in South Africa for Financier. We speak to Principa’s Eric Hay – a technical specialist with over 25 years’ experience with credit systems include account processing systems – who has been now appointed technical delivery head for Financier.

  • 5 min read
  • November 11, 2019 at 2:59 PM

Africa’s Calling: Contact Centre Conference And Expo

We recently attended the Contact Centre Management Group (CCMG) Contact Centre Conference and Expo, themed Africa's Calling.

How Machine Learning Is Helping Call Centres Improve Their CX

The call centre world, unsurprisingly, ranks as one of the highest adopters of data analytics platforms year on year. This is largely due to the invaluable insights we gain through the analysis of thousands of calls received each day by the typical call centre. With speed being of the essence in making the right decision at the right time for each caller many call centres are turning to machine learning to automate their data analysis and make crucial customer experience decisions within seconds.