Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.
October 30, 2015 at 9:38 AM
Listen to Gareth Cliff and Ben Karpinski of CliffCentral chatting to one of our data scientists looking at three possible ways of predicting the outcome of the Rugby World Cup Final: Man, Machine-Learning or Meowswers. Listen here 25 minutes into the clip.
Staff motivation levels are an important factor in every business, but even more so in a client or prospect facing environment such as a call centre. If your call centre agents are motivated, you can expect them to remain an employee for a longer period of time, reducing staff turnover. This not only saves you a lot of resources for recruiting, but also for training.
Most websites or apps lately have a chat function, whether that be a chatbot or a live chat function. But many people (and some businesses) don’t know the difference between the two and aren’t sure when they are talking to (or have installed) a bot or an agent.
The benefits have been recounted many times, but now that Machine Learning has the business world’s attention, how does one get started? Moving into the machine learning space can be somewhat daunting, but we hope this blog post provides some guidance that you will find helpful.
Data Analytics, Consulting and Software
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