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Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.

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Meet Agent X – Your Call Centre Virtual Assistant

 Meet Vusi, a call centre agent, with call centre agent struggles. He needs to keep his customers engaged while he shifts between various systems to find the information he needs to meet his manager’s expectations of consistent, successful call outcomes.

 

And he never really knows how he is performing against his targets…

With Principa’s Agent X call centre virtual assistant, those struggles are a thing of the past.

Agent X hovers over Vusi’s systems and displays important customer information, all in one interface.

No longer is Vusi in the dark.

By displaying valuable customer information visually via pictures and colours, Agent X allows Vusi to quickly and clearly understand his customers and gain insights into the opportunity.

Vusi now delivers successful call outcomes consistently, and can even track his performance against his targets in real-time.

Agent X is affordable, easy to implement and highly configurable to your needs and can be used in Sales, Collections and Customer Service environments to help your Vusi’s achieve better call outcomes.

Contact us for more information and a demo.

Learn more about our Coaching Bot for Call Centre Agents

Perry de Jager
Perry de Jager
Perry has been involved in Collections and Recoveries for the past 12 years, spending time in different market segments ranging from law firms to investment companies. At Principa, Perry has worked on extended projects within both South Africa and the Middle East with some of the largest financial organisation, providing on-site consulting within the collections and recoveries space covering strategy, process, people and technology.

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