The Data Analytics Blog

Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.

All Posts

The Top Collections Blogs for 2020

March 10, 2021 at 1:34 PM


We take a look at the Top Collections Blogs which received the greatest number of views in 2020.

Check out our list of blogs below and see what topics your colleagues and industry counterparts were researching last year: 


The Top Collections Blogs for 2020


COVID 19, mitigating this risk for business continuity and social responsibility

In 2011, Microsoft founder, Bill Gates, reflected on the many strides researchers have made in terms of treating diseases such as HIV, malaria and polio. Gates warned us, “There is one area, though, where the world isn’t making much progress, and that’s pandemic preparedness. This should concern us all because if history has taught us anything, it’s that there will  be another deadly global pandemic”.

Now, we face this deadly global pandemic, and the devastating impact on call centres is undeniable. President Ramaphosa recently stated, “it is essential therefore that we minimize the risk of the spread of this virus by limiting contact amongst groups of people…” Read more


Introducing CollectSuite: Your Comprehensive Collections Execution Suite

We introduce our CollectSuite, aimed at providing organizations with a comprehensive collections execution suite.

Businesses often get trapped in their operational world. And whether you are implementing a new strategy or needing to streamline an existing one, data-driven collections and recoveries solutions are essential in optimising your approach and ensuring that you get the best out of your strategy.

CollectSuite will provide your organization with a comprehensive collections execution suite, addressing analytical, operational, and customer service needs within your collections and recoveries environment…Read more


The 5 Key requirements of a Collections System from a user perspective (Part 1)

We are starting off with a 2-part series looking at the main requirements when considering a Collections System.

Even though different organisations have different requirements for a collections system, when we look at the "new dawn" (Post Covid-19) we believe that the following requirements will be crucial:

In Part 1, we are going to look at the 5 key requirements from a user (the collector or operator) perspective when considering a Collections systemRead more


Main requirements when considering a Collections System (Part 2)

We are currently busy with a two-part series looking at the main requirements when considering a Collections Systems, in part 1 we looked at the requirements from a user perspective and in part 2 from a business requirement perspectiveRead more



How to choose the correct Collections Chatbot

Principa has a wealth of experience in building and deploying chatbots for the financial services industry. Our custom-built solution is flexible and fully customisable which allows your bot to assume your brand’s persona. We can also seamlessly integrate with existing systems. Chatbots have recently grown in popularity and several companies have started to invest heavily in chatbot technology. However, from a consumer perspective, many people have had little interaction with chatbots and those that have had interactions usually note their experience as a negative oneRead more



Perry de Jager
Perry de Jager
Perry has been involved in Collections and Recoveries for the past 22 years, spending time in different market segments ranging from law firms to investment companies. At Principa, Perry has worked on extended projects within both South Africa and the Middle East with some of the largest financial organisation, providing on-site consulting within the collections and recoveries space covering strategy, process, people and technology.

Latest Posts

Solving the Credit Unaware Challenge with Psychometrics

At Principa, we engage with clients and organisations across the entire credit lifecycle and track the focus of the South African credit industry. For nearly ten years the focus has consistently been in the collection space, but recently (since early 2021) this has changed and a large number of our clients are focused on acquisitions and originations.

Predicting Customer Behaviour (PART 2)

In Part One of this two-part blog, we started providing a short overview of just some of the propensity models that Principa has developed. In this Part Two, we continue to look at different types of propensity models available across the customer engagement lifecycle that are used to predict behaviour and solve business problems. 

PART 2: How to Cure the Post Pandemic “Collections” Symptoms

In PART 1 of this two-part series, we explored how the current socio-economic climate resulting from the lingering financial hangover caused by the pandemic is negatively impacting the consumer's ability to settle a debt.