How chat is revolutionising the digital onboarding experience

Principa’s onboarding chatbot solution; Atura allows lenders to engage a customer effectively through an application process while accessing necessary data and decisioning calls using Principa’s SmartSuite software. The digital revolution “Digital” has been a financial services buzz-word for some time. Most South African lenders Principa works with have been working hard to adapt to a digital existence for several years. Some have been successful, others are still working on the challenge - and most have only partially adapted.

“Unprecedented” is a term with which we’ve all become quite familiar over the last few months. COVID-19 has changed our society and our economy quite drastically. In predictive analytics “unprecedented” has far reaching implications – simply put it’s difficult to build models when we do not have data that reflects similar trends to what we will expect moving forward.