The Data Analytics Blog

Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.

10 ways the COVID-19 crisis will affect your credit models (PART 2)

This is the second of a 2-part blog. You can read the first blog here.

10 ways the COVID-19 crisis will affect your credit models (PART 1)

One of the basic principles of credit scoring and modelling is that the “future is like the past”.  Whilst robust credit models may be calibrated on multiple time periods, this assumes that trends in the past represent what is going on today.  COVID-19 is a black swan event – meaning in the modern day it really is unprecedented.  If you have never come across the term black swan, or if you have but no idea the origin, I recommend taking two minutes to read its really interesting etymology.

15 Vital Call Centre Statistics You Need To Know In 2020

In today’s world, running a call centre is more difficult than ever before, with customers demanding a high level of service and a great experience at every touch point.

Exploring Customer Engagement In The Digital Age

We’re looking forward to attending this year’s Digital Customer Experience conference. The 2019 conference will be hosted by Trade Conferences International (TCI) on the 4th and 5th of September at the Indaba Hotel, Fourways, Johannesburg.

15 Vital Customer Service Statistics You Need To Know In 2020

Today, more than ever before, customer service is the most important aspect of your business. With all your competitor’s that your clients can choose from, you need to offer the best experience and service to keep your customers happy – and to keep them as customers.

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