The Data Analytics Blog

Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.

[Slideshare] How To Identify And Pro-Actively Correct Operational Problems In Your Call Centre

How To Identify And Pro-Actively Correct Operational Problems In Your Call Centre from PrincipaDecisions

Meet Agent X – Your Call Centre Virtual Assistant

 Meet Vusi, a call centre agent, with call centre agent struggles. He needs to keep his customers engaged while he shifts between various systems to find the information he needs to meet his manager’s expectations of consistent, successful call outcomes.

Using The Power Of Prediction To Pro-Actively Action Intervention In Your Call Centre

For collection operations and risk alignment, a critical success factor is the ability to predict month-end results accurately and at an early stage of the billing cycle.

Taking Advantage Of Disruption In The Debt Collection Industry With Debt Collection Conference 2018

As Debt Collection and Recovery experts, we are given the opportunity to attend and present at industry conferences and events. We find the conferences incredibly valuable in helping us stay up to date, as well as challenging us to remain innovative.

Stay On Top Of Industry Trends And Best Practices With MFSA Contact Sessions 2018

As a debt collection professional, there’s no doubt that you occasionally feel like you are out in the trenches. The nature of the industry is ever changing, as are the laws and regulations. And you need to stay on top of new technology and trends.

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