Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.
What is Agent X? Agent X is a call centre virtual assistant that not only guides and supports agents during calls, but motivates and inspires high performance via an engaging, dynamic and intuitive interface.
In a collections environment, an agent needs to follow up with numerous customers on their outstanding credit and the more distinct information the agent has on each customer, the better the agent will understand who they are interacting with and what the opportunities, risks and expectation of the collections call with the client are.
https://www.principa.co.za/contact-centre-solutions/artificial-intelligence-call-centre-virtual-assistant/We end off every year with a roundup of our most popular blogs – the blogs that you should not miss out on! This year is no different, and we'll be putting together four roundups this year, one for each of our main topics.
We talk to credit expert, Mignon Roodt, about the Debt Relief Bill, what it is and what the potential impact of the bill is.