Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.
It has been a year and a half since the first case of the coronavirus (COVID-19) was reported from Wuhan, China. As we move into the third wave of the virus, there is an apparent dilution in both collection and recovery yields in the financial services sector, primarily because relief schemes and packages come to an end.
We all know the importance of technology within the call centre … or do we?
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