The Data Analytics Blog

Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.

The Transformation Of Training Methodology With Data Science

Learning rarely stops after your formal education ends, whether you’re pursuing further learning out of personal interest, career-aspiration or it’s mandated by your company. Most companies offer funding and support for their employees to go on courses to keep their skills up to date or learn new skills. Companies spend millions every year on enabling employees to participate in physical, often off-site training, and the costs can cover training fees, training material, travel and accommodation.

[Slideshare] Pro-Actively Correct Call Centre Operational Problems

How To Identify And Pro-Actively Correct Operational Problems In Your Call Centre from PrincipaDecisions

Meet Agent X – Your Call Centre Virtual Assistant

 Meet Vusi, a call centre agent, with call centre agent struggles. He needs to keep his customers engaged while he shifts between various systems to find the information he needs to meet his manager’s expectations of consistent, successful call outcomes.

How To Take Pro-Active Measure Using Call Centre Yield Predictions

For collection operations and risk alignment, a critical success factor is the ability to predict month-end results accurately and at an early stage of the billing cycle.

Taking Advantage Of Disruption In The Debt Collection Industry

As Debt Collection and Recovery experts, we are given the opportunity to attend and present at industry conferences and events. We find the conferences incredibly valuable in helping us stay up to date, as well as challenging us to remain innovative.

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