Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.
How To Improve Your Call Centre Agent Performance from PrincipaDecisions
Learning rarely stops after your formal education ends, whether you’re pursuing further learning out of personal interest, career-aspiration or it’s mandated by your company. Most companies offer funding and support for their employees to go on courses to keep their skills up to date or learn new skills. Companies spend millions every year on enabling employees to participate in physical, often off-site training, and the costs can cover training fees, training material, travel and accommodation.
How To Identify And Pro-Actively Correct Operational Problems In Your Call Centre from PrincipaDecisions
Meet Vusi, a call centre agent, with call centre agent struggles. He needs to keep his customers engaged while he shifts between various systems to find the information he needs to meet his manager’s expectations of consistent, successful call outcomes.
For collection operations and risk alignment, a critical success factor is the ability to predict month-end results accurately and at an early stage of the billing cycle.