We’ll be attending the first session of the CCMG’s Contact Centre Conference Tour in Johannesburg on the 22nd and 23rd of August. The conference tour will continue in September in Cape Town and in Durban in November.

This year, we’re looking forward to adding a new conference to our calendar, as we head to the Customer Experience Management Africa Summit. This two-day summit is taking place on the 1st and 2nd of August at the Cape Town International Convention Centre.

As Debt Collection and Recovery experts, we are given the opportunity to attend and present at industry conferences and events. We find the conferences incredibly valuable in helping us stay up to date, as well as challenging us to remain innovative.

A Deep Learning IndabaX is a locally-organised, one-day Indaba that helps spread knowledge and builds capacity in machine learning. It's a way to experiment with how we can strengthen our machine learning community, and allow more people to contribute to the conversation. 

In this blog post, I will be covering some of the highlights from day 2 of the Finovate Spring Conference. Whereas the previous review of day 1 mostly covered innovations that assist the loans origination process, in this blog I’ll cover some of the analytical offerings. I’ll also cover some of the other offerings including training, investment platforms, and bot-based technology.