The Data Analytics Blog

Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.

All Posts

Write Your Own Hero’s Journey At The Contact Centre Conference Tour

August 6, 2018 at 10:37 AM

We’ll be attending the first session of the CCMG’s Contact Centre Conference Tour in Johannesburg on the 22nd and 23rd of August. The conference tour will continue in September in Cape Town and in Durban in November.

What to expect at the conference

The conference is for contact centre managers and aims to keep participants up to date with trends and ahead-of-time with information on how to provide flawless customer service with motivated, diverse teams in the contact centre galaxy. The conferences have a Star Wars theme and will help you grow as a professional on your hero’s journey to lead your team to Jedi mastery.

The 2018 Conference Tour brings Contact Centre professionals fresh perspectives, real-life case studies and inspirational keynotes in the following topics:

  • People Management, leadership and organizational excellence
  • Emerging Technology solutions for the omni-channel Contact Centre
  • Process optimisations, analytics, ROI and big data
  • Customer experience, customer journey mapping, loyalty and retention, customer satisfaction

These 4 aspects need to be addressed by every Contact Centre professional wanting to become a Jedi Master, and they need to ask: How do these aspects impact business progress? How can their power be harnessed to produce a growth in the Contact Centre?

Find out from top industry disruptors, innovators and thinkers, how to create and maintain organizational excellence while nurturing a healthy and productive culture in 2018 and beyond.

Where you’ll find Principa

Principa are Gold Sponsors of the conference, and as such, we’ll see you at the exhibition. Come chat to us about contact centre technology and data analytics.

For more information and to register, visit the website here.

Latest Posts

A Roundup Of Our Top Debt Collection And Call Centre Blogs of 2019

It’s that time of the year again: our annual roundup of top blogs! As always, we’ll be posting a series of lists of our best performing, and not-to be missed blogs grouped into our favourite topics. We’re starting with the top blogs which focus on collections and call centre topics. So without further ado, here are our top five debt collection and call centre blogs of 2019:

The Top 4 Advantages That Your Collections System Should Be Giving You In 2020

The current credit environment can be characterised as one of intense competition for customers, with organisations often taking additional risk to grow credit portfolios. Consumers are becoming increasingly aware of their “value” and changing their expectations of how an organisation should treat them.   

Why A New Account Processing System Should Be A Priority For 2020

Recently Principa announced their partnership with UK-based Welcom Digital. Welcom Digital’s platform Financier is one of the leading account processing platforms. Principa is now the sales and delivery partner in South Africa for Financier. We speak to Principa’s Eric Hay – a technical specialist with over 25 years’ experience with credit systems include account processing systems – who has been now appointed technical delivery head for Financier.

  • 5 min read
  • November 11, 2019 at 2:59 PM