The Data Analytics Blog

Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.

All Posts

Write Your Own Hero’s Journey At The Contact Centre Conference Tour

We’ll be attending the first session of the CCMG’s Contact Centre Conference Tour in Johannesburg on the 22nd and 23rd of August. The conference tour will continue in September in Cape Town and in Durban in November.

What to expect at the conference

The conference is for contact centre managers and aims to keep participants up to date with trends and ahead-of-time with information on how to provide flawless customer service with motivated, diverse teams in the contact centre galaxy. The conferences have a Star Wars theme and will help you grow as a professional on your hero’s journey to lead your team to Jedi mastery.

The 2018 Conference Tour brings Contact Centre professionals fresh perspectives, real-life case studies and inspirational keynotes in the following topics:

  • People Management, leadership and organizational excellence
  • Emerging Technology solutions for the omni-channel Contact Centre
  • Process optimisations, analytics, ROI and big data
  • Customer experience, customer journey mapping, loyalty and retention, customer satisfaction

These 4 aspects need to be addressed by every Contact Centre professional wanting to become a Jedi Master, and they need to ask: How do these aspects impact business progress? How can their power be harnessed to produce a growth in the Contact Centre?

Find out from top industry disruptors, innovators and thinkers, how to create and maintain organizational excellence while nurturing a healthy and productive culture in 2018 and beyond.

Where you’ll find Principa

Principa are Gold Sponsors of the conference, and as such, we’ll see you at the exhibition. Come chat to us about contact centre technology and data analytics.

For more information and to register, visit the website here.

Principa Press And Events
Principa Press And Events
Media enquiries: Estee Schroeder, 021 680 6341, eschroeder@principa.co.za

Latest Posts

Will Your Machine Learning Models Pass The William Tell Test?

Machine learning models can be used very successfully in many different contexts to predict outcomes for different use cases accurately. These predictions can be used within the business to make better decisions or to operate more efficiently (or both) and can give you an edge over your competitors. Predictive models all follow the same recipe – i.e. train a model on historical data and then apply this model to unseen data to get predictions. If your model generalises well, you have a prediction that you can trust and use to decide "do this, not that" with some degree of accuracy.

Everything You Need To Know About MarketWise: Your FAQs Answered

What is MarketWise? MarketWise is an audience of online users within South Africa which can be segmented and arranged according to a brand or advertisers target market. Online ads can then be served to this audience as they browse the internet.