The Data Analytics Blog

Our news and views relating to Data Analytics, Big Data, Machine Learning, and the world of Credit.

All Posts

Write Your Own Hero’s Journey At The Contact Centre Conference Tour

August 6, 2018 at 10:37 AM

We’ll be attending the first session of the CCMG’s Contact Centre Conference Tour in Johannesburg on the 22nd and 23rd of August. The conference tour will continue in September in Cape Town and in Durban in November.

What to expect at the conference

The conference is for contact centre managers and aims to keep participants up to date with trends and ahead-of-time with information on how to provide flawless customer service with motivated, diverse teams in the contact centre galaxy. The conferences have a Star Wars theme and will help you grow as a professional on your hero’s journey to lead your team to Jedi mastery.

The 2018 Conference Tour brings Contact Centre professionals fresh perspectives, real-life case studies and inspirational keynotes in the following topics:

  • People Management, leadership and organizational excellence
  • Emerging Technology solutions for the omni-channel Contact Centre
  • Process optimisations, analytics, ROI and big data
  • Customer experience, customer journey mapping, loyalty and retention, customer satisfaction

These 4 aspects need to be addressed by every Contact Centre professional wanting to become a Jedi Master, and they need to ask: How do these aspects impact business progress? How can their power be harnessed to produce a growth in the Contact Centre?

Find out from top industry disruptors, innovators and thinkers, how to create and maintain organizational excellence while nurturing a healthy and productive culture in 2018 and beyond.

Where you’ll find Principa

Principa are Gold Sponsors of the conference, and as such, we’ll see you at the exhibition. Come chat to us about contact centre technology and data analytics.

For more information and to register, visit the website here.

Latest Posts

IFRS9 Expected Credit Loss (ECL) Models For Retail Lending

It is expected that IFRS9 adoption should lead to an increase in provisions (initially a balance sheet / retained earnings adjustment only with commentary on retrospective impacts). Typically, the increase is mostly a result of loss provisions for all accounts (regardless of a loss event) and the extension of the loss period from a typical 12 months to lifetime (e.g. for structured loans the remaining term of the loan plus time to default/write-off plus the recoveries window).

Engaging Your Customers In A Digital Era At The 20th Customer Engagement Technology Conference

We’re excited to announce that we are a sponsor at this year’s 20th CET conference in South Africa! The Customer Engagement Technology Conference has been successfully bringing together marketing, digital/ IT and business heads to discover the latest solutions that enable greater customer experience in various industries.

Why The Human Mind Is Flawed At Making Credit Decisions

For a while, we have been running a blog series on cognitive biases and logical fallacies that data scientists should avoid. In philosophy there are a host of informal logical fallacies – essentially errors in thinking – that crop up every day. In this series we have looked at the practice of data science to determine how these same fallacies also occur. Today we will be looking at fallacies and their manifestation in credit: The Monte-Carlo fallacy and the Hot-hand fallacy with some studies in the credit world.